Good to know
Frequently asked questions
The practical stuff - how it works, what it costs, and what to expect.
What kind of results should I expect to see, and what happens if my child is not progressing?
Juniors - we do an initial assessment which is a basis for where they are at. This then means we can judge a starting point for their learning. Seniors are taught using their current topic at school so that it is relevant to their learning and supports what they are doing at school. Our Tutors judge where each student is at. If we become concerned that there are other issues causing learning problems we will contact you directly. Students learn at different rates. There are important things to think about including gaining confidence and previous learning.
What's the availability of timeslots?
Timeslots vary according to availability. We work with you to offer available slots to suit, otherwise we can add you to our waiting list.
What happens if my child is sick or away on a scheduled tutoring session day?
If you contact us by 11am we will organise either a Learning pack or Online course link for your child as per our Terms & Conditions. It is very important that you are on time for your lessons - one hour is allocated.
How can I support my child from home?
We recommend taking a big interest in their learning at Impact and also involving things like using the Library for reading fun.
Do you communicate their results with their teacher?
We are able to do this if you request it.
What happens when my child has caught up?
It's fantastic when a student catches up - that's a real milestone! Here's the thing: reaching a level is one thing, but maintaining and excelling in that subject takes consistency. That's why we recommend continuing with tutoring even after catching up. We offer extension tutoring tailored to your child's next goals - whether that's aiming for higher grades, building exam confidence, or preparing for the next level. Every term, your child automatically continues unless you give us 2 weeks' notice. Let's chat about what extension tutoring could look like for your child and how we can help them go from caught up to truly confident.
How do you match up tutors to students?
In the initial interview you will be asked lots of general questions which helps us judge who the best match would be. This is a vital part of the initial process.
Do you teach math and literacy in one session?
No. Our Tutors specialise in what they do. Plus, the curriculum is so full we would not be able to do justice to the learning each student needs.
Do I get a discount if I book in for both math and literacy?
Sorry, no discount. Each Tutor is booked individually, and we are not able to offer this.
Do you have a referral or loyalty program?
We don't run a formal referral or loyalty programme at the moment, but word of mouth means the world to us. If you know a family who would benefit from Impact, we would love you to point them our way - just ask them to mention you when they get in touch.
How much are the sessions?
Lessons are one hour, weekly, and priced by Year level: Junior $58, Year 9 and 10 $60, Year 11 $63, Year 12 and 13 $68, and Adult $70. There is a one-off initial assessment of $249. In person is 1:2 and online is 1:1. See the pricing page for the full breakdown.
Does the tutoring continue in the school holidays?
Our regular terms run during the school term, but we also run school holiday programmes so learning does not stall over the break. Get in touch or see our holiday programme page for what is on offer each break.
Do we stay with our child whilst they are being tutored?
We find that our students respond best if they are left to work with their Tutor or Assessment Tutor. We have a foyer available where you can see and hear what is happening in the Hub. Likewise, we also find that our Online students work well with independence. Junior Onliners often have caregivers nearby initially to help with any technical issues.
Still have a question? We are always happy to talk it through.